Account support
Sign-in problems, quotes that do not save, PDFs with the wrong figures or questions about the dashboard. If you can, include the account email and the quote number.
Write to supportContact
A person on the other side.
Use the form or the address that fits: everything lands in the same inbox and we reply within 1–2 business days, Monday to Friday.
Contact form
Or write directly
The same address, without the form. Useful when your mail client already has the full context.
Billing and subscription
Charges, receipts, plan changes or cancellations. For Stripe invoices, use the billing portal in the dashboard first: they are generated instantly.
See billingGo to the dashboardPress and collaborations
Interviews, mentions, collaboration proposals or content corrections. We do not accept sponsored content inside the guides or the rate references.
Write to the teamBefore you write
Many questions are already answered: how the rate is calculated, what Pro includes, how payment is processed and how to delete your account.
Questions before writing
The questions we get most by email, answered here so you do not have to wait.
How fast do you reply?
Within one or two business days, Monday to Friday, on European time (CET). Messages that arrive on Friday afternoon or during a public holiday are answered on the next business day. If your case blocks a campaign with a delivery date, say so in the message and we look at it first.
What should I include when asking for support?
The email you registered with, the number or URL of the affected quote, the browser and device you use, and a screenshot if the problem is visual. With those four things we can reproduce the issue without a second round of emails. Never send passwords or card details: we do not need them.
Can I cancel or delete my account by email?
Yes. The subscription is cancelled from the billing portal in the dashboard, without writing to anyone, and stays active until the end of the paid period. To delete the account and its quotes, write from the registered email with the subject “Privacy”: we do it within 30 days at most and confirm when it is done.
Do you issue an invoice for the Pro subscription?
Every Stripe charge generates a downloadable receipt in the dashboard billing portal, with the tax address you have saved. If the invoice must be in a company name, add the legal name and VAT number before the renewal; receipts already issued cannot be reissued with different details.
Do you accept guest posts or sponsored links?
No. The guides, the glossary and the rate references are written and reviewed in-house, and we do not sell links or publish sponsored content inside them. We do accept sourced corrections: if a figure is wrong, we change it and record the review date.
Do you have a phone number or live chat?
No. We are a small team and prefer email, where the conversation stays in writing with the full context. For non-urgent product questions, the FAQ answers the most repeated ones — rates, payments, cancellation and privacy — in under two minutes.
Data controller
CreatorRates · creatorrates.app · soporte@creatorrates.app. For privacy requests (access, correction or deletion of data), put “Privacy” in the subject. See the privacy policy and the cookie policy.