Terms of service

These terms govern the use of CreatorRates, a web application to calculate sponsorship rates, generate quotes and manage clients. By creating an account or using the tool you accept them.

1. The service

CreatorRates offers a free public calculator and a private panel with CRM and quote generation. Estimates are market references and are not financial, tax or legal advice. You are responsible for the rates, contracts and invoices you issue.

2. Accounts

You must provide accurate information and keep your credentials confidential. An account is personal: you may not share access or resell the service without written permission. If you detect unauthorised use, tell us immediately.

3. Plans and payments

The Free plan is free. Pro costs 19 € per month (or 149 € per year) and renews automatically until you cancel. Payments are processed by Stripe and billed in advance. By subscribing you authorise the recurring charge on the payment method provided.

You can cancel at any time from the billing portal. Cancelling stops future renewals and keeps access until the end of the period already paid. We do not refund partial periods, except where the law requires it — and, commercially, within 14 days of a charge if you tell us Pro is not useful to you.

If a payment fails we may retry the charge and suspend Pro features until the situation is resolved. Prices may change with 30 days' notice; a change never affects a period already paid.

4. Right of withdrawal

If you buy Pro as a consumer —outside your business or professional activity— the law gives you the right to withdraw from the contract without giving a reason and at no cost within 14 calendar days of its conclusion, which on this site is the moment of the charge. This is a statutory right, not a concession: subscribing does not waive it. It only changes if, at sign-up, you expressly ask for the service to start immediately, as explained below.

To withdraw, tell us in writing before the period ends, from your account address: soporte@creatorrates.app.

You do not need a reason or a particular form: any unambiguous statement saying that you withdraw is enough. You may use the model form in Annex B of the Spanish Consumer Protection Act, reproduced below. What counts is the date you send the message, not the date we read it.

We refund what was charged by the same payment method and at no cost to you, within 14 calendar days of your notice. If you did not ask for immediate access, the refund is the full amount of that subscription —the plan price, VAT included—. Withdrawing closes Pro access and stops renewal; your quotes and data remain yours and you can download them beforehand or ask us for them. This is separate from cancelling renewal.

If you tick the box at sign-up to start right away, you consent to immediate performance and acknowledge that you lose the right once the contracted period has been fully provided. If you withdraw before that, you pay only the proportional part of the time already provided and we refund the rest. Our commercial guarantee does not change: within the first 14 days it refunds the full amount even if you asked for immediate access.

If you buy as a business or professional —with a company tax ID or as a sole trader acting in the course of your business— the statutory withdrawal right does not apply to you. The 14-day commercial guarantee still applies to every customer on the same terms.

5. Acceptable use

• Do not use the service for illegal, fraudulent or misleading activity.
• Do not attempt to access other accounts' data or bypass plan limits.
• Do not enter third parties' personal data without a legal basis.
• Do not resell, sublicense or substantially copy the application.
• Do not overload the infrastructure with scrapers, bots or automated loads.

We may suspend an account that breaks these rules, with notice unless there is a serious risk to the platform or to third parties.

6. Content and intellectual property

You keep ownership of the data, text and quotes you enter. You grant us a limited licence to host and process them for the sole purpose of providing the service. The application, its code, design and brand belong to their owners and are not transferred with use.

You are responsible for ensuring the quotes you generate include the tax details and conditions required in your jurisdiction.

7. Availability

We work to keep the service available but do not guarantee uninterrupted access. We may schedule maintenance and will give notice when possible. We are not liable for interruptions caused by external providers, attacks or force majeure.

8. Limitation of liability

To the extent permitted by law, CreatorRates is not liable for indirect damages or lost profits or business opportunities arising from use of the estimates. Total liability for any claim is limited to the amount paid for the service in the previous 12 months.

9. Cancellation and deletion

You can stop using the service and request deletion of your account by writing to soporte@creatorrates.app. We delete your data according to the privacy policy. We may retain minimal records to meet legal obligations.

10. Governing law

These terms are governed by Spanish law. The parties submit to the courts of Spain, without prejudice to the consumer rights you have where you live.

11. Contact

For any question about these terms, write to soporte@creatorrates.app.